Sendit

SENDIT Platform

Refund and Returns Policy

Because SENDIT provides digital platform access, logistics coordination, onboarding support, and commercial operational services, refunds are handled under service-based review standards rather than product-return standards. This policy explains how refund requests are assessed.

  1. Platform subscriptions, onboarding fees, consulting charges, coordination retainers, and service-linked commercial payments are billed according to the applicable proposal, package, invoice, or written agreement between SENDIT and the customer.
  2. If a customer requests cancellation before onboarding work, service allocation, or operational execution has started, SENDIT may review the request for a full or partial refund depending on administrative costs already incurred.
  3. If onboarding, consulting, implementation, dispatch setup, shipment coordination, or partner engagement has already begun, refunds may be reduced or declined based on the work completed, resources assigned, and third-party obligations already triggered.
  4. Completed digital services, advisory work, coordination work, and executed logistics support are generally non-refundable unless SENDIT determines that a material billing error or internal service issue occurred.
  5. Customers seeking a refund should contact support@senditweb.com with the company name, invoice details, transaction reference, reason for the request, and any supporting records that help explain the concern.
  6. Refund reviews are typically initiated within 5 business days, but complex cases may require additional review where commercial contracts, shipment records, third-party obligations, or banking timelines are involved.
  7. Approved refunds are processed back through the original payment route where practical. Banking, processor, and card-provider timelines may affect when the funds appear in the customer account.
  8. Chargebacks or payment disputes should not be filed as a first step unless legally necessary. Customers are encouraged to contact SENDIT first so invoice, onboarding, or service concerns can be reviewed in good faith and resolved efficiently.